Garuda Indonesia named world's best airline

Garuda Indonesia named world's best airline

Garuda Indonesia (Antaranews/ist)

... includes the revitalization of its existing fleet and the introduction of The Garuda Indonesia Experience, the carrier's service concept that offers a uniquely Indonesian level of service on the ground and in-flight...
Jakarta (ANTARA News) - Indonesia's national airline, Garuda Indonesia, has been recognized as the Best International Airline for January 2012, according to a recent independent survey of major airlines across the world.

"The recognition of Garuda as the Best International Airline is based on a customer satisfaction survey conducted by Australia-based research company Roy Morgan," VP Corporate Communication PT Garuda Indonesia, Pujobroto, said in Jakarta on Wednesday.

He noted that Roy Morgan ranked Garuda Indonesia ahead of other leading airline companies such as Singapore Airlines, Emirates, Cathay Pacific, and Air New Zealand, with a monthly satisfaction score of 91 per cent.

"A total of 3,943 respondents had been surveyed on how satisfied they were with the airline they used between February 2011 and January 2012," Pujobroto said.

He pointed out that the Roy Morgan Customer Satisfaction Award came after a string of accolades, including the four-star rating by Skytrax, the global benchmark for airline service standards in 2009.

Pujobroto said Garuda Indonesia was also named the World's Most Improved Airline at the Skytrax World Airline Awards in Hamburg, and Asia's Leading Service Quality Airline by the Centre for Asia Pacific Aviation (CAPA) in 2010.

All awards recognize the success of Garuda Indonesia's Qantum Leap program which includes the revitalization of its existing fleet and the introduction of The Garuda Indonesia Experience, the carrier's service concept that offers a uniquely Indonesian level of service on the ground and in-flight.

He said Garuda Indonesia would continue to invest in improving its service offerings in order to become a five-star carrier by 2015.

Meanwhile, Garuda Indonesia President Director Emirsyah Satar said recently that the company would strengthen its fleet with 154 planes by 2015 as part of its Qantum Leap program.

"Through its Qantum Leap program, Garuda Indonesia will increase its fleet from 89 planes at present to 154 in 2015," Emirsyah said while receiving the two new aircraft -- Boeing 737-800NG and an Airbus A330-200 -- at Soekarno-Hatta international airport on February 24, 2012.

(O001/INE)

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