Veri Anggrijono, the ministry's consumer protection and trade order director general, noted that the firm had made assurance of compensation being offered to at least 22 million customers, including homes and businesses.
However, the repayment will be offered not in cash but in the form of a reduction in the bill for August period.
"We will automatically reduce the amount in the August bill to be paid in September. The compensation will amount to DR895 billion (equivalent to US$63 million)," the firm's West Java region director, Haryanto, remarked on a similar occasion.
A regulation imposed by the Energy and Mineral Resources Ministry stipulated that PLN must cut 20-35 percent of the customer's monthly bill in the event of a power outage for more than 10 percent of the total electricity services.
A major power outage affected homes, businesses, and public facilities in Greater Jakarta, Banten Province, and some regions of West Java for eight to 10 hours on August 4. Following the blackout, the National Police has begun its investigation into the incident. Related news: PLN apologize for blackout in Greater Jakarta
EDITED BY INE
Translator: Zubi Mahrofi/Genta Tenri Mawan
Editor: Suharto
Copyright © ANTARA 2019
