SINGAPORE, Aug 22, 2019 (Antara/Bernama-AsiaNet) --
NEC Asia Pacific (NEC APAC) today announced the successful commencement of a managed end-user computing service for Fuji Xerox Asia Pacific.
This three-year managed service contract provides a centralized 24/7 multi-lingual IT service desk to support and troubleshoot for desktop workstations for over 12,000 users across 10 markets/offices in the Asia Pacific region (*1). On-site engineers are deployed in Fuji Xerox’s regional offices to ensure quick resolutions to any issues. NEC also manages end-to-end asset lifecycles, from procurement and installation to replacement of devices, as part of this agreement.
NEC’s offering leverages innovative IT tools, such as an AI-based chatbot for routine inquiries, a self-help user portal and an automated engineer assignment system, to reduce downtime and shorten overall recovery times.
“We are delighted with NEC innovative helpdesk solutions”, said Ms. Henrietta Yaw, General Manager, Information Management, Fuji Xerox Asia Pacific. The AI-driven chatbot is one such innovation bringing helpdesk support to a new level. NEC applied cutting edge technologies with people-centric support, focused on empowering self-help and quicker resolutions, and drove improved satisfaction to more than 12,000 of our users in the region. I give my sincere thanks to the team at NEC for bringing to the table great solutions as well as a very well executed transition.”
“This deal with Fuji Xerox Asia Pacific is NEC APAC’s largest region-wide managed end-user computing service, and I’m delighted that we were able to meet and exceed their expectations,” said Mr. Job Chan, Vice President, Managed Service Business Unit, NEC APAC. “Our numerous discussions with Fuji Xerox’s IT team gave us deep insights into the challenges and bottlenecks they were facing. We are pleased to have improved Fuji Xerox’s operations and minimized their operating risks.”
Since the service went live in January 2019, the project has delivered better service quality and reduced Fuji Xerox’s operating costs. Through NEC, Fuji Xerox is expected to save over SGD $800,000 annually in its end-user computing management.
(*1) The managed service covers Fuji Xerox’s offices in Australia, China (including Hong Kong and Taiwan), Korea, Malaysia, New Zealand, Philippines, Singapore and Thailand.
About Fuji Xerox
Founded in 1962, Fuji Xerox Co., Ltd. is a leading company in the Document Services & Communications field, offering solutions and services to help customers resolve their business challenges. Underlying our solutions and services are our world-class office multifunction devices, printers and production printers that we develop and manufacture for worldwide distribution. Together with cloud and mobile solutions, Fuji Xerox builds a communications environment that enables our customers to access the right information, at the right time, and in the right form—thereby contributing to their valuable communications.
Fuji Xerox is a 75-25 joint venture between FUJIFILM Holdings Corporation and Xerox Corporation, and its direct sales force covers Japan and the Asia-Pacific region including China. As a 10 billion dollar enterprise, we employ approximately 40,000 people globally, with more than 80 domestic and overseas affiliates / sales subsidiaries.
Based in Singapore, Fuji Xerox Asia Pacific is regional headquarter of Fuji Xerox. https://www.fujixerox.com/
About NEC Asia Pacific Pte. Ltd.
Singapore-based NEC Asia Pacific (NEC APAC) is the regional headquarters for NEC Corporation (HQ: Japan) in the Asia Pacific region (South and Southeast Asia and Oceania). As a leading information and communications technology provider, NEC APAC pjrovides innovative solutions and infrastructure to promote safety, security and enhance the quality of life for individuals and the community. NEC APAC’s expertise includes solutions for carrier networks, biometric identification, enterprise applications and infrastructure, unified communications, transportation solutions, multimedia displays and smart energy, as well as the provision of managed services and contact centre services.
Together with our research laboratories, NEC APAC provides cutting-edge public safety, cybersecurity technologies and enterprise solutions to enable safer cities, with a vision to create a brighter future. For more information, please visit http://sg.nec.com.
NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned herein are the trademarks of their respective owners. ©2019 NEC Corporation.
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NEC Asia Pacific
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SOURCE: NEC Asia Pacific Pte. Ltd.