In a statement received here on Thursday, he said that public service malls are proof of the state's commitment to providing accessible and transparent services.
"There are several provinces that have no public service malls. We are currently pushing this," he said after reviewing a public service mall in Mangupura, Badung district, Bali.
The establishment of public service malls is in accordance with the direction of President Joko Widodo and Vice President Ma'ruf Amin, who want the public to get the best services from the government, he explained.
Related news: VP Amin encourages local governments to open public service malls
"This is a direction and instruction from the President and the Vice President (to us) to make public service malls operate well in Indonesia," the minister said.
According to Karnavian, through the one-stop public service malls, it is hoped that all public services can be provided in one place.
The public service malls are expected to be part of the public service reform for providing easy and uncomplicated services to the community, he said. That way, people will be able to access the services provided by the government quickly, easily, more securely, and more conveniently, he expounded.
Public service malls that are based on the principles of integration, efficiency, accountability, accessibility, and convenience can support the affairs of the community, he affirmed.
Related news: Public Service Malls as fruits of bureaucratic agility, swiftness
Translator: Boyke Ledy, Raka Adji
Editor: Suharto
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