We want to provide efficient and effective services for National Health Insurance (JKN) members, so that they do not have to wait for five to six hours
Jakarta (ANTARA) - State-owned Healthcare and Social Security Agency (BPJS Kesehatan) unveiled an online queue system for hospital services to provide fast and efficient access for members, BPJS Kesehatan's President Director, Ali Ghufron Mukti, stated.

"We conduct innovations and breakthroughs to bolster the quality of our services to the people," Mukti noted through a press statement on Friday evening.

"We want to provide efficient and effective services for National Health Insurance (JKN) members, so that they do not have to wait for five to six hours," he remarked.

With the online queue system, members of the National Health Insurance and Healthy Indonesia Card (JKN-KIS) no longer have to visit hospitals first to register and take queue numbers.

In its place, they can perform the same task through the Mobile JKN application. Members will also know the queue number and the estimated time to receive health service, whether at home or before going to hospitals, Mukti explained.

The president director expects this online queue system to save a lot of time of JKN-KIS members.

BPJS Kesehatan's Information Technology Director Edwin Aristiawan noted that 300 BPJS Kesehatan partner hospitals in various regions in Indonesia have implemented the online queue system for JKN-KIS members.

"This online queue system is our effort to collaborate with hospitals and health facilities to bolster service," he remarked.

BPJS Kesehatan will continue to expand the online queue system service in hospitals that partner with the agency, especially in regions that already have good communication infrastructure access.

This is since the online queue system requires internet connectivity.

The online queue system for hospitals is the advanced form of the online queue that had earlier been implemented at First Level Health Facilities (FKTP), such as clinics or public health centers (puskesmas).

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Translator: Andi Firdaus, Fadhli Ruhman
Editor: Sri Haryati
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