"KAI continues strengthening customer data security and confidentiality as digital travel services expand," Vice President of Corporate Communication Anne Purba said in a statement issued in Jakarta on Tuesday.
The measures include stronger data protection policies, tighter system security, stricter access controls, cyber incident management and clearer disclosures on how customer information is collected and used.
Anne said digitalization has streamlined travel, from timetable searches and ticket purchases to payments, trip management and boarding, making responsible data governance increasingly important.
"Customers entrust personal information to KAI through digital services. We safeguard that trust by continuously strengthening our systems, governance, workforce capabilities and data protection mechanisms," she said.
KAI also outlines its data practices in the Privacy Policy section of its Access by KAI application, detailing data collection, intended use, retention periods and procedures for requesting data deletion.
The initiative aligns with Indonesia's 81st Independence Day theme emphasizing sovereignty, justice and prosperity, with digital sovereignty extending to responsible management of technology and citizens' information.
Internal data showed 5,555,034 long-distance rail passengers used Face Recognition Boarding Gate facilities between January and June 2026, allowing identity verification through registered facial data linked to travel tickets.
Registered users no longer need to present boarding passes, electronic boarding passes or national identity cards when using the facial recognition boarding gates, Anne said.
Participation in the facial recognition program remains voluntary and requires customer consent during registration through the Access by KAI application, station check-in kiosks or customer service counters.
"Customer consent is fundamental to the Face Recognition service. Passengers who choose not to register facial data may continue using alternative boarding procedures," Anne said.
Digital adoption also accelerated through the Access by KAI application, which had 30,449,049 registered users, 9,058,935 active users and 41,011,320 cumulative downloads as of June 30, 2026.
The platform processed 17,009,374 mainline and local rail ticket transactions during the first half of 2026, representing 76.34 percent of total ticket sales across those services, she added.
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Translator: M.Harianto, Rahmad Nasution
Editor: Primayanti
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