My BlackBerry service back to normal now, but I have lost half of my BBM contacts."Jakarta (ANTARA News) - BlackBerry users across mobile carriers in Indonesia and almost Asia Pacific region complained service interruption over seven hours starting Sunday around 9 p.m Western Indonesian Time or 2 p.m. UTC/GMT.
The Canadian mobile phone customers, Social package and BlackBerry Internet Service (BIS) package, faced BlackBerry Messenger (BBM) breakdown alongside its Internet service almost a night.
"My BlackBerry service back to normal now, but I have lost half of my BBM contacts," Dina Putri Damayanti, Indonesian BlackBerry social package customer said in her Twitter account.
Indosat mobile carriers, on its official Twitter account, confirmed that there was system maintain from BlackBerry and users had to try their service on next 24 hours.
Similar tweets was also delivered other mobile carriers by XL Axiata, Telkomsel, and Axis mobile carrier from their official Twitter accounts.
"Please restart your phone, chose other mobile carrier service on manual network selections and get back to automatic mode," Telkomsel said on its official Twitter account @Telkomsel.
BlackBerry service interruption seems still happened on many Indonesia users at Monday noon though many users from other Southeast Asia Countries get back their services.
James Richardson on CrackBerry reported BlackBerry service outage happened on Indonesia, Australia, Hong Kong, Thailand, Philippines, Singapore, Vietnam, and Malaysia.
Spokeperson for Indonesia's Ministry of Communication and Information Technology, Gatot S Dewa Broto, said there were not official explanation yet from BlackBerry regarding its service outage in Indonesia.
The Ministry noted that it is the first BlackBerry service outage on 2013. BlackBerry had its service impaired in Indonesia on March, August, and October 2012.
BlackBerry has loyalist users in Indonesia until now although its market had overtaked by any Android device as IDC Indonesia Analyst, Darwin Lie, said on September 2012.
Managing Director BlackBerry South Asia, Hastings Singh, at Z10 launch last March said it has 15-20 percent market share in Indonesia.
Reporter: Imam Santoso
Editor: Priyambodo RH
Copyright © ANTARA 2013
