"The government can intervene, such as by certifying promoters, making a clear (regulation on) promoter licensing, and providing assistance to promoters," YLKI Head of Complaints Rio Priambodo told ANTARA here on Friday.
Priambodo made the statement in response to several complaints of ticket holders of the Coldplay concert in Jakarta on Wednesday (November 15). Some ticket holders complained about not being able to enter the concert area due to technical issues.
Priambodo stated that the government can intervene by providing certification for concert promoters to ensure the quality of services and minimize consumer complaints.
In addition, the government can prepare a regulation on several spectators in accordance with the capacity of the event location.
"The security of the payment method must also be regulated by the government," he stated.
He also emphasized the need for the government to facilitate dispute resolution after the concert. The government should have a body or organization that specifically solves problems related to organizing concerts, he remarked.
It is undeniable that music concerts are a very promising sector and are favored by people of any age. He considered that this sector has the potential to grow and contribute positively to the economy.
"However, if the management and the rules are not good, it can harm the consumers," Priambodo stated.
He said the YLKI often received complaints related to concerts, such as delayed refunds and cancellation of concerts without clear compensation for ticket holders.
Both concert promoters and the government should work together to realize a healthy concert ecosystem in Indonesia, he concluded.
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