Khairul Hidayati, Head of BGN’s Legal and Public Relations Bureau, said the hotline operates Monday to Friday, from 9 a.m. to 10 p.m. Jakarta time.
“To make it more accessible, we’ve provided two contact numbers: 088293800268 (Operator 1) and 088293800376 (Operator 2). Every report will be verified and followed up in accordance with applicable procedures,” Hidayati stated on Sunday.
Beyond handling complaints, the hotline also functions as an information center.
According to Hidayati, the public can use the service to inquire about program mechanisms, food distribution, and quality standards under MBG.
She emphasized that transparency and public participation are essential to the program’s success, which not only aims to improve child nutrition in Indonesia but also empowers local micro, small, and medium enterprises (MSMEs) as food suppliers.
Meanwhile, BGN Deputy Head Nanik Sudaryati Deyang announced at a press conference on Friday (September 26) that the public can also submit complaints and feedback via the website “BGN.lapor.go.id”.
Deyang added that BGN’s official social media accounts are open to public messages and direct complaints.
“Our social media channels are open. If people want to send DMs to report issues, we respond directly,” she said.
She also pledged to hold weekly press briefings to provide updates on MBG and address incidents such as food poisoning cases.
Deyang reaffirmed BGN’s commitment to transparency and accountability in implementing President Prabowo Subianto’s priority program.
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Translator: Lintang, Kenzu
Editor: Aditya Eko Sigit Wicaksono
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