Safe and comfortable transportation service is everyone's rights, including of service users, with physical limitations, that have the rights to receive equal service.
Jakarta (ANTARA) - The Ministry of Transportation encourages quick, easy-to-access, and affordable transportation accessibility equality for vulnerable groups, such as disabled individuals, elderly people, children, and pregnant mothers, through measures, such as holding a basic training.

The ministry held a basic training themed "Friendly, Responsive, and Sensitive Service for Vulnerable Groups in Transportation Sector" in Bandung on August 23-25, 2022.

This training was expected to improve the services of transportation facilities and infrastructure operators to vulnerable groups, the Ministry's Sustainable Transportation Management Center (PPTB) Head Heru Santoso noted in a statement, Thursday.

The training's participants were expected to provide and complement disabled facilities as well as to become responsive to the need of vulnerable groups.

Under Law No. 25 of 2009 on Public Service and Law No. 8 of 2017 on People with Disabilities, every public servant should implement public service principles, he explained.


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These principles comprise equal rights, equal or non-discriminative treatment, services that provide facilities, and special treatment for vulnerable groups, he affirmed.

"Safe and comfortable transportation service is everyone's rights, including of service users, with physical limitations, that have the rights to receive equal service," he remarked.

Some 30 transportation service workers in the ministry's setting partook in the three-day training.


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This activity combines materials and practices through simulation that involves service for various disabilities, such as visual, audio, and physical, and also urge them to feel as part of the disabled service users.

Trainers for this training came from the National General Accessibility Movement (GAUN) who deliver materials on the Disabled-Friendly Service Legal Foundation, Introduction on Various Visual, Audio, and Physical Disabilities.

Officials from the South Sumatra Light Rail Manager Center also delivered materials on best practices for customers from vulnerable groups.


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Translator: Adimas R F P, Fadhli Ruhman
Editor: Fardah Assegaf
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