(The implementation of) SOS Help at YIA is our attempt to realize and maintain our commitment to providing excellent service.
Kulon Progo, Yogyakarta (ANTARA) - State-run airport operator PT Angkasa Pura (AP) I provided an innovative service, "SOS Help," at Yogyakarta International Airport (YIA) to ensure the comfort and safety of passengers, especially those with disabilities, in the airport area.

General Manager of YIA Agus Pandu Purnama stated here on Thursday that the SOS Help service was provided for people with special needs and disabilities as well as passengers having certain conditions that necessitated emergency treatment.

"The SOS Help service has been ready to be used since December 18, 2022," he remarked.

Purnama noted that the passengers can simply press the button on the "SOS Help" device located in the drop zone area of the departure terminal.

The general manager of the airport, located in Kulon Progo District, Yogyakarta, stated that the button on the device is connected to YIA’s customer service (CS) personnel.

When the CS personnel receive the required information regarding the situation faced by the "SOS Help" users, the CS personnel will immediately contact the related officers, who are always on standby, such as the airline, ground handling staff, and Port Health Office (KKP) officers.

Hence, through the application of "SOS Help," passengers with special needs should not harbor concerns if they need help while travelling alone.

"(The implementation of) SOS Help at YIA is our attempt to realize and maintain our commitment to providing excellent service,” Purnama affirmed.

He expected that implementation of the innovative service can help all airport service users to feel secure, comfortable, and safe while traveling by air through the airport.

Coordinator for Tour at the Indonesian Tourism Industry Association (GIPI) Meyra Merianti lauded the implementation of the new service.

She praised AP I for presenting an innovative service that is friendly to people with disabilities as well as airport service users with special conditions and needs.

"We expect that with this service, tourists can feel comfortable while traveling, and hopefully, this (the innovative service) can also be applied in many tourism destinations," she added.

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Translator: Sutarmi, Uyu Liman
Editor: Sri Haryati
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