Jakarta (ANTARA) - Administrative and Bureaucratic Reform (PAN-RB) Minister Abdullah Azwar Anas stated that Indonesia has learned to improve digital-based public services from Australia.

"Australia has been successful in developing citizen-oriented basic services, namely social welfare services for more than 10 years through a digitalization strategy," Anas noted in a statement received on Tuesday.

The minister explained that the journey of digital transformation in Indonesia had been marked by the presence of Presidential Regulation Number 95 of 2018 concerning Electronic-Based Government Systems (SPBE) and Presidential Regulation Number 13 of 2022 concerning SPBE Architecture.

"The development of SPBE in Indonesia aims to facilitate public access to basic services," he noted.

His working visit to Services Australia aims to learn the operations of Australia Digital Services and map out possible future collaborations. The visit is also expected to broaden Indonesia's views on the various initiatives and programs successfully launched by Australia Digital Services to be implemented in Indonesia.

"The provision of public services in Australia has a similar strategy to that followed by us, namely through a community welfare approach by intensive use of digitalization," the minister noted.

According to Anas, this is similar to SPBE in Indonesia that prioritizes basic community-oriented services, such as social services, health, and education.

"We hope we can increase our efforts to serve people's welfare, similar to the Australian government's program that is Australia Digital Services," he noted.

Australia Digital Services is an Australian government agency providing various government services for public welfare. This agency aims to provide easy, efficient, and inclusive access to integrate various government services, such as financial assistance, health care, education, and pensions.

The Australian government uses the MyGov application to help the public access the service. Anas said this practice is similar to the National Public Service Portal, including the Digital Public Service Mall (MPP) in Indonesia.

"We are conducting a pilot test in 21 districts and cities in Indonesia for Digital MPP using facial recognition. Indonesia has gradually started to integrate various services," he remarked.

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Translator: Fauzi, Resinta Sulistiyandari
Editor: Rahmad Nasution
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