"Related to his, I appreciate the recovery steps taken by the immigration officers who acted quickly and worked 24 hours to restore the immigration system," Karim noted in a written statement received here on Monday.
He explained that the digital immigration crossing system was successfully restored on Saturday (June 22) evening.
Karim remarked that the main immigration checkpoints, such as the Soekarno-Hatta, I Gusti Ngurah Rai, Juanda, Kualanamu, and Hang Nadim Airports, as well as Batam Center and Nongsa Ports, are now able to serve immigration checks again.
He emphasized that the immigration crossing application system has run normally since its recovery on Saturday evening.
Meanwhile, the operations of immigration autogates, visa, and residence permit applications have returned to normal on Sunday (June 23) morning.
In addition, Karim pointed out that the M-Paspor and Cekal Online applications have also fully operated normally as usual.
Immigration decided to move its database center 12 hours after a technical problem was identified at the Communication and Informatics Ministry's national data center. The reactivation of the immigration system in the new data center took two days.
"The relocation of the data center is to restore public services," Karim stated.
He is optimistic that the ministry's data center will soon recover and return to normal, considering several public services depend on it.
"We cannot wait for the center to recover. The public interest is a priority while the IT team is restoring the system so that people, who will travel in and out of Indonesian territory, can be well-served," Karim stated.
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Translator: Fath M, Kenzu
Editor: Azis Kurmala
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