"The crossing system at airports and ports has not been able to operate normally. We added personnel at immigration checkpoints to overcome this situation," Director General of Immigration, Silmy Karim noted in a written statement from his office on Friday (June 21).
On the same day, Karim also directly checked the queues and crossing service systems at Terminal 3 of the Soekarno-Hatta International Airport.
Some 100 personnel were added to address the issue of long queues due to problems with immigration services that were affected by disruptions to the National Data Center (PDN) of the Ministry of Communication and Informatics.
"The immigration counters at all international arrival terminals had been handled by officers. Shortly, we will add additional counters as well," he said.
Until Friday evening, the queue at the TPI at Soekarno-Hatta Airport was more controlled as compared to Thursday, the first day of the PDN disruption. Karim stated that a special line for Hajj pilgrims in the arrival area was also opened to reduce queues.
Meanwhile, immigration checks were still conducted manually. He explained that the officer stamps the passport by writing down the date, time, flight number, and officer's initials, along with documentation.
For foreign nationals, visa numbers and the length of stay are also recorded. Apart from that, Karim ensured that the banned passenger system could operate.
"To anticipate the passage of passengers who are on the banned list, the passenger analysis unit system has been operating to verify each passenger using cameras at every immigration counter," he highlighted.
Immigration also provides an additional waiting room with 100 seats for Indonesian and foreign passengers placed outside the immigration inspection area to reduce the buildup of queues during peak hours.
Apart from such efforts, Karim remarked that the Ministry of Communication and Informatics was still working to address issues at PDN.
"The disruption is still being resolved by a team from the ministry. The Immigration is taking steps to improve our services until the system returns to normal," he stated.
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Translator: Fath Putra M, Resinta Sulistiyandari
Editor: Tia Mutiasari
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