The ministry's assistant deputy for community participation and empowerment, Insan Fahmi, said that optimizing the use of information technology could help overcome bureaucratic issues.
"With the use of digital technology, we can jointly supervise the performance of public services, strengthen the ecosystem for innovations, and improve accessibility to realize services that are easier, faster, and more affordable," he explained in a statement released by the ministry here on Monday.
He said that through the use of technology, digital services can be made interoperable, and it would also be easier for the public to access government services.
The ministry expects every region, especially Papua, to implement public service digitalization.
The digitization of public services includes the integration of the National Public Service Information System (SIPPN), the Public Service Portal, Public Service Mall (MPP) services, and other special regional services offered through Digital MPPs.
Related news: Papua using digital tech to reduce disaster impact: BPBD chief
Meanwhile, Southwest Papua province's regional secretary, Jhoni Way, agreed that digital transformation has an important role in realizing better public services for the community.
This is also in line with the local government's mission to ease public service access for local communities.
"Therefore, we continue to encourage and support various efforts to accelerate the digitization of public services. One of the efforts is to organize this educational event to provide understanding to stakeholders about the importance of digital transformation in public services," he said.
Currently, the integration of public services in Papua region is still in the development stage.
Jayapura city now has an MPP, while public service malls for Biak Numfor, Jayapura, Merauke, and Mimika districts are still in the planning stage.
Related news: MSMEs in Mimika, Papua going digital
Translator: Narda S, Kenzu
Editor: Yuni Arisandy Sinaga
Copyright © ANTARA 2024
