Vice President Gibran Rakabuming Raka called for ongoing enhancements and adaptations to keep the "Lapor Mas Wapres" or "Report to Mr. Vice President" public complaint channel operating optimally to serve the people.
"Mr. Vice President urged that the program should not stagnate and should be improved continually," Al Muktabar, acting secretary for the vice president, stated here on Monday.
In written remarks from the Vice Presidential Secretariat, Al Muktabar revealed that the "Lapor Mas Wapres" channel has received and acted upon 7,590 public complaints related to education, finance, land, and social assistance.
The acting secretary affirmed that while some complaints have been addressed, others are still pending verification and administrative processing.
Al Muktabar expounded that most complaints, 72.05 percent, were received through WhatsApp, reflecting the public's preference for a channel that is accessible anywhere and anytime.
Meanwhile, he noted that 27.95 percent of the complaints were submitted in person at the secretariat office following prior registration on the lapormaswapres.id website.
"Service and procedural improvements are essential to make the bureaucracy more responsive, more accurate in handling reports, and more adaptive to public dynamics," he stated.
Related news: VP special channel has received 296 public complaints: PCO
Although the channel has achieved its goal to an extent, the VP secretary drew attention to inter-institutional cooperation as one aspect that requires further improvements.
He remarked that the VP Secretariat has engaged with the Social Affairs Ministry, Agrarian and Spatial Affairs Ministry, Financial Services Authority, and Jakarta Education Office to address public complaints submitted through the "Lapor Mas Wapres" channel.
The official assured that accountability and a complainant-first approach remain priorities while forwarding reports to relevant offices.
"Mr. Vice President further emphasized that this program is part of President Prabowo's Asta Cita vision to achieve good governance and good corporate governance through responsive and inclusive public services," Al Muktabar remarked.
Related news: 'Report to Mr. VP' key part of public complaint system: official
Translator: Andi Firdaus, Nabil Ihsan
Editor: Yuni Arisandy Sinaga
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