The move comes after numerous complaints from members unable to access gym facilities despite holding valid memberships. The ministry’s Director General of Consumer Protection and Trade Order Moga Simatupang said the government is stepping in to uphold consumer rights.
“This action is part of our duty to safeguard consumers,” Simatupang said in a statement on Sunday, noting that many members have not received compensation or refunds.
PT Fit and Health Indonesia’s legal counsel, Ghifar Hilmi, said internal issues forced the closure of 11 outlets in Jakarta, Bekasi, and Surabaya. The original plan, he added, was to close only five Jakarta locations to stabilize finances.
The company is now undergoing legal proceedings after affected vendors filed for a suspension of debt payment obligations (PKPU) at the Central Jakarta Commercial Court.
“If the court grants the PKPU, both gym members and creditors may submit verified claims to seek refunds,” Hilmi said.
“Refunds will be processed after the court’s ruling," he added.
During the meeting with ministry officials, PT Fit and Health Indonesia agreed to address unresolved consumer claims and financial obligations.
The ministry also committed to monitoring the case closely, including complaint handling and oversight of goods and services distribution, to ensure compliance with consumer protection laws.
Officials say the case underscores the need for stronger enforcement and accountability mechanisms in Indonesia’s growing fitness industry. The government aims to prevent future incidents that leave consumers financially exposed when companies shut down operations without notice.
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Translator: Maria, Kenzu
Editor: Rahmad Nasution
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