As the winner of the Excellent Service Experience Award 2013*, BCA has set an objective to continue to invest in and develop its range of products and services, provide superior service to existing customers, cross-sell to high-value customers and other customer segments, and also attract new clients. BCA selected ISI's Synchronos MDM Platform over other companies' offerings because they found it would most efficiently and effectively support these goals.
"ISI has been supplying software and services to BCA since 1993, and they have always delivered on their promises with a high degree of professionalism," said Iman Sentosa, BCA's Chief Manager. "ISI's ability to create the best customer-centric databases in the world is what drew our interest to the Synchronos Platform. Other key factors in our selection were ISI's deep expertise in data quality and data governance, flexibility in deployment, and rapid implementation through their tools and platforms, along with the ability of their solution to co-exist with and build upon our existing technology and the high level of client service that we have always experienced."
ISI is a global leader in customer-centric and MDM solutions. The Synchronos MDM Platform is an end-to-end, enterprise-class solution that provides a single platform for fast implementation of a customer MDM system. The solution provides accurate 360 degree views that enable extended customer relationship management. Its business-friendly user interfaces simplify the management and monitoring of information.
"We are proud to extend our long relationship with BCA to now include the Synchronos implementation," said Joel Borsh, Vice President at ISI. "Because of their large client base, it is imperative for BCA to have a total understanding of all the relationships their customers have with the bank. The Synchronos platform will provide a more effective way to serve their customers."
* Bisnis Indonesia Newspaper dan Carre CCSL (Carre Center for Customer Satisfaction and Loyalty), consultant in Service Quality and Customer Management
About Bank Central Asia
BCA is one of the leading commercial banks in Indonesia with a core focus on transaction banking business and providing loan facilities and solutions to the consumer, SME, commercial and corporate segments. By the end of 2012, BCA had the privilege of providing services to more than 11 million customer accounts through its extensive network of 1,011 branches, 12,026 ATMs and hundreds of thousands of EDCs interlinked with its internet & mobile banking services.
About Innovative Systems, Inc.
Innovative Systems, Inc. (ISI) is a global leader in the development and delivery of high-performance enterprise data management, risk, and compliance applications to organizations around the globe. ISI's customer-centric solutions identify true customers and detect non-intuitive relationships between all types of customer data, enabling organizations to create a unified view of any customer or data element across the enterprise. They also help protect organizations and their employees from the civil penalties that may result from conducting business with suspects identified by domestic and international government agencies. ISI's products have proven their value in thousands of applications worldwide. Headquartered in Pittsburgh, Pennsylvania, the company has EMEA offices in London, and representatives in Colombia, Mexico, the Netherlands, Norway, and South Africa.
Editor: PR Wire
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