The director general of the railway services of the Transportation Ministry Zulfikri said on Wednesday that the evaluation focused on the train`s services, tariff, and infrastructure.
"There are two types of services, those in the station and aboard the train. First, we will see the departure and arrival time; then ticket selling, which has met its standard of services," he stated.
However, Zulfikri has called on the railway operator to evaluate the requirements of passengers who buy tickets offline because not all of them have email accounts.
"The evaluation should also be adjusted to the current users` needs. For example, passengers from the Sudirman station could ignore the email requirement, and only put phone numbers," he added.
Emails or phone numbers, he pointed out, are necessary to give passengers timely information about any delays or cancellation.
Zulfikri has asked Railink to adjust the departure and arrival timings of the train with flight schedules, as passengers would need more time to reach terminals 1, 2 or 3 of the Soekarno Hatta Airport.
About the railway tariff, Zulfikri said it would be a flat fare but if the number of passengers from the nearest Batu Ceper and Duri Station soared, the fare might be evaluated later.
Meanwhile, Railink`s president director Heru Kuswanto noted that the train has free wi-fi for passengers, but it is yet to operate optimally.
Reported by Juwita Trisna Rahayu
(S022/INE/B003)
Edited By INE
Reporter: antara
Editor: Heru Purwanto
Copyright © ANTARA 2017
