"We apologize for the inconvenience caused to our customers,” Head of the PT Telkom-Papua Office Sugeng Widodo told ANTARA in Jayapura, the capital of Papua Province, on Saturday.
This state-owned telecommunication giant's undersea fiber optic cables, located between Sarmi and Biak, reportedly broke since Friday evening.
Consequently, PT Telkom's services for Jayapura and the districts of Jayapura and Sarmi got disrupted, though customers in other areas were not affected, Widodo remarked, adding that the company would require a month’s time to solve the problem.
To handle this technical problem, the company's affected customers were partly served through satellite-based services, though they were not optimally served.
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