"Providing strong service and engagement for customers and stakeholders is expected to help create customer loyalty," BSI's Sales and Distribution Director, Anton Sukarna, noted in an official statement received here on Saturday.
On the occasion of National Customers Day (Harpelnas), Sukarna expressed gratitude for the trust and support of customers on the legal merger and the operational process merger.
Sukarna is optimistic that BSI would continue to offer best services and products to customers, because the bank believes every customer's satisfaction and trust is a foundation for it to build sharia economy and banking in Indonesia.
"This is proven from the digital service transformation that customers can access anywhere and anytime. We appreciate that all customers continue to support the migration process to become BSI's customers by activating an account through the BSI Mobile," Sukarna remarked.
Digital transformation for banks is certainly a challenge, though BSI will strive to go beyond banking by offering a plethora of services that can facilitate customers to access financial services through the BSI Mobile, he added.
Moreover, he asserted that the development of BSI Mobile's digital product and feature ecosystem will be continued.
BSI Mobile is expected to be utilized by customers and citizens for payment access and not just for banking services or financial transactions but also for daily activities.
An array of features offered by the BSI Mobile comprise online account registration, money transfer, online shopping, and Quick Response Code Indonesian Standard (QRIS) transaction.
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Translator: Kuntum Riswan, Fadhli Ruhman
Editor: Suharto
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