Jakarta (ANTARA) - Ombudsman Head Mokhammad Najih provided six suggestions for improvement to Communication and Informatics Ministry's Telecommunication and Informatics Accessibility Agency (BAKTI) in managing the internet access provision program service in outermost, underdeveloped, and frontier (3T) areas.

Improvement is important, so that people in 3T areas have the opportunity to access the internet, Najih stated during the Indonesian Ombudsman Study Result Submission and Public Discussion event here on Wednesday.

"This opportunity aims to reduce the digital gap," he noted.

For the first suggestion, BAKTI has to revise BAKTI President Director Decision No. 71 of 2019 on the Integrated Asset Monitoring (Pasti) Standard Operating Procedure.

Next, the agency should boost the Pasti application by conducting intensive dissemination to stakeholders and proposal-based recommendation data to the Pasti application.

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Najih also highlighted the need to replace the Telecommunication and Information Access Request Application Manager sample decision letter (SK) to Organization Registration SK.

The next improvement involves formulating and creating Standard Operating Procedure (SOP) related to asset or infrastructure security, maintenance, and monitoring standard described within the President Director's decision.

In addition, improvement should be conducted to facilitate sound communication and coordination pattern with the Communication and Informatics Office (Diskominfo) in regions.

For the last step, BAKTI should improve internet access capacity and speed in 3T regions.

"We (Ombudsman) found the most frequently complained problems are bandwidth limitation and internet speed," Najih stated.

Ombudsman member Jemsly Hutabarat noted that all monitoring points in three provinces -- East Nusa Tenggara, Maluku, and North Sumatra -- do not have the same internet speed at a maximum limit of 10 Mbps.

The highest speed at 9.60 Mbps was found in Loli, West Sumba, East Nusa Tenggara. Meanwhile, the lowest speed of 106 Kbps was recorded at the Waimital Public Health Center (Puskesmas), Maluku.

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Translator: Feny Aprianti, Fadhli Ruhman
Editor: Suharto
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