"Inclusive digital transformation requires not only the availability of physical facilities, such as infrastructure but also improvement in the capacity of human resources, who are expected to get the benefits of transformation," Head of the Economic Opportunity Research Unit of CIPS Trissia Wijaya noted in an official statement here on Thursday.
According to Wijaya, the dissemination of information on digital and financial literacy can be conducted together. For instance, Bank Indonesia (BI) and the Financial Services Authority (OJK) should continue to focus on educating consumers, including micro, small, and medium enterprises (MSMEs).
BI can intensify the implementation of the MSME digitalization program that encourages MSMEs and trains them to develop digital skills, be involved in digital marketing, utilize electronic payment, and use digital applications for financial reporting.
"Financial transactions that have started to use online platforms also make it important to have a structured and digitally recorded financial recording system," she noted.
In addition, Wijaya emphasized the need for the government to partner with private parties to provide better internet infrastructure and to open easier access for small players to partake in digital transformation.
"For example, Trade Ministry can make the licensing process simpler for e-commerce MSME players," Wijaya added.
Moreover, interventions in the form of digitalization programs that are tailored to the obstacles and characteristics of business scales are also deemed necessary.
Interventions cannot be made uniform by considering the business scales, types of business, and origin regions of the MSME. Furthermore, in a licensing process, based on business risk, there needs to be a standard that is publicized extensively to people.
In addition to providing better internet access, improving digital literacy should include educating people on the best ways to make the most of digital platforms that will also result in better financial inclusion.
"The use of the internet for positive activities needs to continue to be promoted, considering that internet penetration and the use of smartphones in Indonesia are already quite high," she remarked.
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Translator: Kuntum Khaira, Raka Adji
Editor: Azis Kurmala
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