"We are ahead of Chhatrapati Shivaji Airport in Mumbai, India, Incheon Airport in South Korea, and Halifax Stanfield International Airport in Canada,” General Manager of State Airport Operator PT Angkasa Pura I for Sepinggan Airport, Farid Indra Nugraha, said in Balikpapan on Tuesday.
The Montreal-based ACI conducted an airport service quality survey and announced its results on March 6, 2019.
Sepinggan Airport excels in four categories of an airport with 5-15 million passengers per year, including the best airport in the Asia Pacific region, the best airport in terms of the environment and atmosphere, the best airport in terms of customer service, and the best airport in terms of infrastructure.
The airport infrastructure survey focused on parking lots, toilet, elevators, escalators, automated teller machines, check-in counters, and baggage services.
"The accreditation from ACI means that the management of the airport has consistently shown its commitment to maintaining customer satisfaction, ACI World Director, Angela Gittens, said in a press statement.
Gittens is expected to confer a token of appreciation on the management of the Sepinggan Airport on the sidelines of ACI Customer Experience Global Summit to be held in Bali from September 2-5, 2019. The event will bring together operators of the best airports all over the world.
The other Indonesian airports under the management of PT Angkasa Pura I that will receive awards from the ACI for various categories are Adi Soemarmo in Solo, Achmad Yani in Semarang, Juanda in Surabaya, I Gusti Ngurah Rai in Denpasar, Bali, Lombok Praya in Lombok, El Tari in Kupang, Pattimura in Ambon, Sultan Hasanuddin in Makassar, and Sam Ratulangie in Manado.
The awards make Angkasa Pura I the first airport operator in the Asia Pacific whose airports have received recognition for their commitment to maintaining customer satisfaction.