In today's uncertain and ever-changing conditions, we are forced to continue to innovate and find ways to survive and adaptJakarta (ANTARA) - State-run commuter rail service PT Kereta Commuter Indonesia (PT KCI) addressed challenges posed by the pandemic by adapting and applying digitalization, according to its Acting President Director Roppiq Lutzfi Azhar.
"We have taken several steps to tackle the pandemic and continue to serve the community. The first measure is to change the internal culture in enforcing health protocols in the KAI Commuter (KCI) setting," Azhar noted during an online media discussion on Saturday.
"The second is that we must be resilient. Offering additional services by regulating passenger flow at stations and for commuters. Other approaches are by providing facilities and infrastructure to support healthcare processes, spraying disinfectants at stations and commuters, developing KRL Access applications to support health services, and forming C-Ranger change agents to accelerate the implementation of the new commuter line culture," he expounded.
The third step is to change the culture of the public in applying health protocols and building consumer confidence in KRL electric train as a safe mode of public transportation, prioritizing health and safety, and being environmentally friendly and adaptive to change.
"The fourth step is to conduct operations with new normal activities, implement strategies that are adaptive to change, and develop businesses that focus on sustainability development," Azhar noted.
This year, the KCI only served 66.6 million passengers due to the steady rise in the number of positive cases. This compelled the company to limit the number of train passengers, which was initially 200 but was then reduced to 74, while during the community activities restriction period, it was limited to only 52 passengers.
"Passenger numbers fell by 60 percent due to a reduction in the capacity on trains. With all adjustments and the implementation of existing health protocols, we are still ensuring efficiency through offering affordable prices to the public," Azhar stated.
Azhar drew attention to an application that monitored the number of stations and trains for the public to minimize crowds, and the public had lauded the initiative.
"In today's uncertain and ever-changing conditions, we are forced to continue to innovate and find ways to survive and adapt," Azhar emphasized.
"At KCI, we also digitize it, wherein users can know that certain stations can be monitored before entering, whether they are empty or crowded, and so on. This is beneficial to many (customers), as it can reduce congestion at stations. Small improvements such as these have a huge impact on our customers," he affirmed.
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Translator: Arnidya Nur Z, Mecca Yumna
Editor: Sri Haryati
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