Jakarta (ANTARA) - State-Owned Enterprises Minister Erick Thohir praised the dedication of Soekarno-Hatta Airport’s frontliners, as it was named an airport with the Top 10 Best Airport Staff in 2021 at the international Skytrax World Airport Awards 2021.

"With gratitude, today, I express my highest appreciation to all frontliners at Soekarno Hatta Airport," Thohir stated as quoted from his official Instagram account @erickthohir, Wednesday.

Soekarno-Hatta ranked among the world's best airports by implementing the best health protocols during the pandemic. The airport also ranked among the Top 10 Best Airport Staff in the world.

"This achievement is not solely our work but also of all ground staff, immigration officers, retailers, and security crews. Thank you and be proud because Indonesia is proud to have you all," Thohir remarked.

Related news: Soekarno-Hatta Airport wins 2021 COVID-19 Airport Excellence Awards

Thohir expressed hope that this achievement would be useful to encourage and motivate all airport staff to provide the best service to the community.

"Thank you for your hard, smart, and thorough work. I want to always ensure the best efforts of state-owned enterprises for Indonesia. Please pray and support us always," he affirmed.

In another Skytrax category, the Soekarno-Hatta Airport ranked among the Top 10 Best Airport Staff at the Skytrax World Airport Awards 2021.

This award is bestowed in line with the quality of frontline staff at the airport, including behavior, friendliness, and efficiency in serving customers.

President Director of PT Angkasa Pura (AP) II Muhammad Awaluddin highlighted innovation in services offered to customers at the Soekarno-Hatta Airport in the form of digital officer personnel with digital devices, Video Customer Assistant (VICA), and concierge express.

Awaluddin noted that customer service at the Soekarno-Hatta Airport was also supported by the iPerform application used by AP II internals.

Through iPerform, various services impacting customer satisfaction can be monitored, such as baggage service, utilization of check-in counters, and use of parking stands to facilitate the arrival and departure of aircraft passengers.

Skytrax World Airport Awards 2021 is a prestigious world-class event that awards the best airports in the world based on a survey with respondents from over 100 countries involved. Related news: Minister Uno reviews COVID vaccinations at Soekarno Hatta Airport
Related news: Minister inspects cargo, vaccination service at Soekarno Hatta Airport

Translator: Aji C, Resinta S
Editor: Suharto
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