Jakarta (ANTARA) - Administrative and Bureaucratic Reform Minister (Menpan-RB) Abdullah Azwar Anas, during the Bali Digital Festival in Denpasar on Friday, urged regional governments to provide integrated digital public services.

"Regional governments should not race to create applications, but they have to conduct interoperability," he said in a written statement.

Interoperability here means providing digital services via two or more systems or components that are integrated or can share the use of data and information.

Anas cited Britain as a country that has managed to digitalize public services in a large-scale and integrated manner.

"The country simplified thousands of applications to just 75 service applications. In Estonia, citizen digital identity has been connected to various services, starting from education, health, to transportation. It’s the same in Singapore," he informed.

In Indonesia, President Joko Widodo is paying special attention to the integrated digitalization of public services, he added.

This is evident from the President signing a Presidential Regulation on Electronic-Based Government System (SPBE) Architecture in December 2022.

Within the regulation, the Administrative and Bureaucratic Reform Ministry became one of the coordinators of SPBE architecture development.

"Presidential Regulation on SPBE Architecture became the opening road to strengthen public service integration," Anas explained.

"This is being expedited through strategic initiatives done in parallel by three coordinator ministries with various ministries under them," he added.

During the festival, he further informed that the government is designing a national digital service integration policy by implementing nine priority digital services.

These services encompass education, health, social aid, population administration, integrated state finance transaction, integrated state apparatus service, and public service portal service, to the Indonesia One Data program.

While conducting the digital transformation within the government, Indonesia has been learning from various governments across the world, such as Denmark, Britain, South Korea, and Singapore, he added.

"The problems that they encountered and the solutions that they came up with became lessons for us," he informed.

Next, Anas urged the Bali provincial government to strengthen digitalization for providing public services to local residents.

"Bali is one of the most developed provinces in Indonesia; I believe that its digital service can continue to be strengthened," he said.

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Translator: Tri Meilani A, Fadhli Ruhman
Editor: Azis Kurmala
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