Nusa Dua, Bali (ANTARA) - Vice President Ma'ruf Amin highlighted the importance of all districts and cities having a public service mall (MPP) to improve the quality of services to the community and to support bureaucratic reform.

Amin noted that so far, as many as 175 MPPs had been established, and the figure is expected to increase with the presence of 156 new MPPs in 2024.

He made the statement at the Appreciation and Submission of Evaluation Results of the Government Agency Performance Accountability System (SAKIP), Bureaucratic Reform (RB), and Integrity Zone (ZI) in 2023 event in Nusa Dua, Bali, Wednesday.

Amin spoke of having received reports that stakeholders and the community had responded positively to the presence of MPPs.

"Regions that have MPPs tend to be in the green zone, or have a higher level of compliance to service standards, as compared to regions that do not have MPPs yet,” he remarked.

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The vice president specifically urged the Ministry of Administrative and Bureaucratic Reform, ministries and agencies, as well as regional heads to oversee the implementation of MPPs, so that the public can derive direct benefits of public services that are fast, easy, and accessible.

"I also hope for acceleration in the development of MPPs towards digital MPPs, which also integrates all service business processes into one system," he remarked.

Amin believes that in this way, it will be easier for people because they can access various services simply through their devices and with just one account.

He assessed that the digital transformation process is important to connect people's needs to services provided by the government.

"The hope is the government will increasingly be able to provide excellent services in a simple, reliable, accessible, fair, and effective manner," Amin stated.

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Translator: Yashinta Difa, Raka Adji
Editor: Yuni Arisandy Sinaga
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