Secretary of the ministry's Digital Space Supervision Directorate General Mediodecci Lustarini noted that cybercrime modes have continued to evolve, from text messages to deep fakes utilizing artificial intelligence (AI).
"Scams today are no longer about a lack of education or digital knowledge. This has become a big money-making technology industry that continuously develops its modus operandi," she said at the launch of GASA State of Scams 2025 Indonesia Report here on Friday.
She underlined that handling digital scams requires close coordination of institutions, including the Financial Services Authority (OJK), digital platforms, and telecommunications companies.
In this regard, the ministry has actively participated in the Task Force for Illegal Financial Activities Eradication (PASTI Task Force) and the Indonesia Anti-Scam Center (IASC), which involves various institutions.
The collaboration focuses on data update, intelligence data sharing, and prevention strategy alignment.
She emphasized that preventive measures must be prioritized in addressing digital scams, not only focusing on blocking the accounts after the scams have already happened.
She affirmed that her ministry is seeking to integrate all complaint services so that the public can be automatically notified if a number or account has previously been reported in connection with fraud.
Lustarini also expressed hope that synergy between institutions can be realized soon to enhance public protection in the digital space.
On the same occasion, the Advisor to the Payment System Surveillance and Consumer Protection Department at Bank Indonesia (BI), Rozidyanti, emphasized the importance of consumer protection amid the rapid innovation and development of the digital payment system industry.
According to her, the protection must be maintained jointly by all payment service providers to preserve public trust in the financial system.
She stressed that BI assesses payment service providers based on their integrity, interconnection, capability, risk management, and service quality.
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Translator: Adimas Raditya, Raka Adji
Editor: Primayanti
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