"If the patients face troubles with their health services, they or their family members can meet the BPJS' Complaint Information Service (PIPP) personnel," Head of the BPJS Kesehatan-Cibinong Office Ondrio Nas stated.
Nas made the statement while speaking before participants of the ANTARA Trade Union's (SP ANTARA's) national working meeting held in Cirasua, Bogor District, West Java Province, on Saturday.
According to Nas, the PIPP personnel placed at every hospital must quickly respond to the BPJS patients' requests for information or seek for solution to their problems or complaints with the hospital management.
To this end, the BPJS patients must responsively come to the BPJS-PIPP personnel at the hospitals where they receive health services at any time they need information or help for resolving their problems, he stated.
In fact, BPJS Kesehatan is kept notified on such cases, as several patients get asked by the hospitals to buy medicines by themselves or pay for medicines or health equipment used during their medical treatment.
In response to these cases, Nas affirmed that any partner hospital is prohibited to ask their BPJS patients to pay anything related to their health services, including the medicines prescribed by doctors.
The BPJS Kesehatan thanked the hospital watchdogs, including Jamkeswatch that the Confederation of Indonesian Trade Unions (KSPI) sets up to protect the BPJS patients from any mistreatment from hospitals, he remarked.
Due to the hospital watchdogs' credible information on the BPJS patients, the BPJS Kesehatan is well-informed on certain cases, he said, adding that all medicines, both generic and patented ones, are paid by BPJS.
"The medicines that become the BPJS' responsibility to pay (to hospitals) are not only limited to the generic ones but also the patented ones as long as they are prescribed or recommended by doctors," he stated.
In ensuring that all citizens receive proper health services from public health centers, clinics, and hospitals under the BPJS scheme, he urged them to register as the National Health Service (JKN) participants.
Those getting registered as independent JKN participants are required to pay for the excess payment regularly to enable them to receive proper health services at any time they are in need of them, he stated.
To this end, he urged stakeholders, such as Jamkeswatch, to join a public awareness campaign on the importance of becoming responsible JKN participants.
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Translator: M Fikri S, Rahmad Nasution
Editor: Sri Haryati
Copyright © ANTARA 2022
