“The hope is that access to public service complaints can be further expanded and followed up," Amin noted in his remarks at the launch of the 2023 Indonesian Ombudsman Yearly Report in Jakarta on Thursday.
Amin called on the Indonesian Ombudsman to continue to synergize with various stakeholders, such as state institutions, ministries, as well as regional governments, to expand access to filing complaints against public services.
The vice president conveyed that the Indonesian Ombudsman, as an independent state institution, came into existence to meet the community's strong demand for the government to run cleanly and have good governance.
"In this way, people's rights will be served fairly, and it will have an impact on people's welfare," he affirmed.
The vice president, as Chair of the National Bureaucratic Reform Steering Committee (KPRBN), also highlighted that the existence of the Indonesian Ombudsman is important.
He expressed optimism that the Indonesian Ombudsman would remain trustworthy in protecting the rights of the community, especially in getting better public services.
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Amin emphasized that based on the 1945 Constitution, the state must be present in improving the community’s welfare.
“It can be realized if public service providers can provide quality, quick, transparent, accountable, and inclusive services,” he remarked.
According to the vice president, public services that are accessible and uncomplicated for the community reflect the state’s presence in the community.
“These conditions are one of the indicators of the success of bureaucratic reform,” he added.
To this end, he said, the government continues to make improvements at the central and regional government agencies through bureaucratic reform programs to provide excellent and inclusive public services.
On that occasion, the vice president commended the existence and work of the Indonesian Ombudsman over the past two decades, especially in the state administration ecosystem in the sector of monitoring based on reports or public complaints.
“Public policy formulation based on public complaints is conveyed by the Ombudsman in the form of corrective action, suggestions for improvement, as well as recommendations to encourage improvements in public services and implement the good governance principles,” he remarked.
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Translator: Rangga Pandu, Raka Adji
Editor: Yuni Arisandy Sinaga
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