To do so, the team behind the complaint channel is developing a service format to filter out prank messages and ensure only legitimate complaints are received by officials.
"We will finalize the format to ensure the prank messages will be filtered out. We want inputs to the system to be all valid complaints that we will follow up," Nasbi stated here on Monday.
The Lapor Mas Wapres system, accessible through WhatsApp chat +62-811-1704-2207, was launched by Vice President Gibran Rakabuming Raka on November 10 through his Instagram account @gibran_rakabuming.
However, some residents later complained that their WhatsApp messages to the number got no response as they received only a single "checkmark" on their application -- indicating a message not delivered -- instead of two marks, which indicate the message has reached its recipients.
"We are finalizing the system to address the prank messages," he clarified.
Nasbi explained that the complaint channel is attached to the existing government complaint-receiving platform, the National Public Service Complaint Management System (SP4N), integrated into government ministries and agencies.
Hence, the PCO chief emphasized that the Lapor Mas Wapres system complemented the complaint platform.
"Through the Lapor Mas Wapres platform, residents now understand that the government has set up the 'lapor.go.id' (complaint system website) earlier," Nasbi stated.
"Meanwhile, most reports received there -- more than 90 percent of them were valid complaints -- have been resolved by the government," he added.
Related news: 'Report to Mr. VP' key part of public complaint system: official
Related news: VP special channel has received 296 public complaints: PCO
Translator: Mentari Dwi G, Nabil Ihsan
Editor: Rahmad Nasution
Copyright © ANTARA 2024
