#contact center

Collection of contact center news, found 58 news.

Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse

-Thoma Bravo, a leading software investment firm, announced today that it has entered into a definitive agreement to ...

BPOM revokes permits for 21 cosmetics over mislabeling

The Food and Drug Authority (BPOM) has canceled the distribution permits for 21 cosmetic products whose contents do not ...

BPOM collaborates to remove Blackmores Magnesium+ sales links

The Food and Drug Monitoring Agency (BPOM) has coordinated with several parties to take down online sales links for the ...

Qatar airspace reopens, Garuda Indonesia's Jakarta-Doha flights resume

National carrier Garuda Indonesia has resumed its Jakarta–Doha flight service after Qatar’s airspace ...

Increasing Customer Adoption of AI-powered Self-Service Drives Momentum in 8x8 CPaaS APIs

- 8x8, Inc. (NASDAQ: EGHT), the industry's most integrated Platform for CX that combines Contact Center, Unified ...

Sobot Announces the Launch of Upgraded AI Agent in September

Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In ...

Sobot Celebrates 2nd Anniversary by Revealing 4 Emerging Trends That Distinguish It from Major Competitors

 Sobot, an all-in-one contact center solution provider established in Singapore, is celebrating its ...

Hitachi and Google Cloud Announce Strategic Partnership to Accelerate Innovation and Productivity with Generative AI

Hitachi, Ltd. (TSE:6501), and Google Cloud today announced a multi-year partnership to accelerate enterprise ...

Allianz Partners Introduces Instant Online Chat for HCF Travel Insurance Customers

In a significant step towards enhancing customer service, Allianz Partners Australia has launched a new ...

Huawei Released the Financial AI-based Contact Center Solution 2.0, Empowering the Global Financial Industry

At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and ...

Orange Business Earns Frost & Sullivan's 2023 Company of the Year Award

 Frost & Sullivan recently researched the telecommunications cloud contact center services industry and, ...

Do not fall for fake delivery notifications: Pos Indonesia to customer

State-run PT Pos Indonesia has appealed to people to be more vigilant against phishing scams following reports of ...

Automation Anywhere Announces Collaboration Agreement with AWS

Automation Anywhere, a leader in intelligent automation that puts artificial intelligence (AI) to work across every ...

SAPA 129 Service upgraded to provide better protection: Minister

Women's Empowerment and Child Protection (PPPA) Minister Bintang Puspayoga activated an upgraded and ...

8x8 Launches New SMS Fraud Prevention Communication API

 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center, unified communications and ...