#contact center

Collection of contact center news, found 53 news.

Sobot Announces the Launch of Upgraded AI Agent in September

Sobot, an all-in-one contact center solution provider, will launch its upgraded AI Agent this September. In ...

Sobot Celebrates 2nd Anniversary by Revealing 4 Emerging Trends That Distinguish It from Major Competitors

 Sobot, an all-in-one contact center solution provider established in Singapore, is celebrating its ...

Hitachi and Google Cloud Announce Strategic Partnership to Accelerate Innovation and Productivity with Generative AI

Hitachi, Ltd. (TSE:6501), and Google Cloud today announced a multi-year partnership to accelerate enterprise ...

Allianz Partners Introduces Instant Online Chat for HCF Travel Insurance Customers

In a significant step towards enhancing customer service, Allianz Partners Australia has launched a new ...

Huawei Released the Financial AI-based Contact Center Solution 2.0, Empowering the Global Financial Industry

At MWC Barcelona 2024, Huawei released the Financial AI-based Contact Center Solution 2.0, aiming to reduce cost and ...

Orange Business Earns Frost & Sullivan's 2023 Company of the Year Award

 Frost & Sullivan recently researched the telecommunications cloud contact center services industry and, ...

Do not fall for fake delivery notifications: Pos Indonesia to customer

State-run PT Pos Indonesia has appealed to people to be more vigilant against phishing scams following reports of ...

Automation Anywhere Announces Collaboration Agreement with AWS

Automation Anywhere, a leader in intelligent automation that puts artificial intelligence (AI) to work across every ...

SAPA 129 Service upgraded to provide better protection: Minister

Women's Empowerment and Child Protection (PPPA) Minister Bintang Puspayoga activated an upgraded and ...

8x8 Launches New SMS Fraud Prevention Communication API

 8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center, unified communications and ...

Number of BPJS Ketenagakerjaan active participants reaches 36 mln

The number of active participants in the Workers Social Security Program (BPJS Ketenagakerjaan) has reached around 36 ...

KAI prepares over 3,000 security personnel for Christmas, New Year

State-owned railway company PT Kereta Api Indonesia (KAI) has prepared 3,943 security officials from the company's ...

PLN secures power supply in Papua's Manokwari ahead of holidays

The Manokwari District Customer Service Implementation Unit (UP3) of state-run electricity provider PT PLN (Persero), ...

8x8 CPaaS delivers no-code functionality to enable enterprises to easily build engaging customer experiences

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced the availability ...

Peoplecare chooses Boomi and Atturra to connect member data for personalized health fund experiences

Boomi™, the intelligent connectivity and automation leader, today announced that Peoplecare, an Australian health ...