#contact center

Collection of contact center news, found 53 news.

No need for panic buying of fuel: Pertamina

State-run commercial and trading sub-holding PT Pertamina Patra Niaga has appealed to the public against panic buying, ...

BPOM halts Kinder products' circulation over bacterial threat

The Indonesian Food and Drug Control Agency (BPOM) has temporarily suspended the circulation of Kinder brand products ...

Gupshup acquires AI-powered voice leader, Knowlarity, strengthens conversational engagement portfolio

Gupshup, the global leader in conversational engagement, announced the acquisition of Knowlarity Communications. ...

KAI gives 20-percent discount on train tickets for older adults

State-owned railway company PT Kereta Api Indonesia (KAI) has given discounts on long-distance train tickets for ...

PLN ensures Java-Bali electricity grid safe following 6.6 M quake

State-owned electricity provider PT PLN (Persero) has ensured that the electricity grid in Java, Madura, and Bali ...

NTT quake: PLN restores power supply from 194 substations

State-owned PT PLN (Persero) has reported that power supply from 194 electricity substations on Adonara Island, East ...

i2c sets industry record with more than 20 new implementations across 10 markets in November

i2c Inc., a leading provider of digital payment and banking technology, today announced it had deployed more than 20 ...

KAI disburses free train vouchers to mark Heroes' Day

State-owned train operator PT Kereta Api Indonesia (KAI) is distributing 11 thousand free ticket vouchers to health ...

Coca-Cola Europacific Partners Indonesia taps 8x8 CPaaS to enhance mobile experience for Business-to-Business (B2B) customers in Indonesia

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced that Coca-Cola Europacific ...

PopBox Asia Services enhances its delivery process with Vonage

Vonage (Nasdaq: VG), a global leader in cloud communications helping businesses accelerate their digital ...

Asian startups change the customer experience game with 8x8 Communications APIs

8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, today announced Asian startups Janio Asia ...

Vonage powers messaging capability and customer support for PT. Telekomunikasi Indonesia

- Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia (NYSE: TLK), has chosen ...

Government extends electricity-relief scheme until September 2020

The government has extended the disbursement of electricity subsidy for PLN customers, whose power consumption falls ...

KAI cancels to-and-fro Jakarta, Bandung train trips over mudik ban

Indonesian railway company PT. Kereta Api Indonesia (KAI) on Thursday decided to cancel all train trips headed to ...

PLN temporarily disconnects power in Bekasi, Karawang, Purwakarta

Regional office of State Electricity Company (PLN), West Java, shut the power of 712 houses in areas, including Bekasi, ...