#contact center

Collection of contact center news, found 53 news.

Drishti-soft Solutions, a Customer Interaction Management Software Provider Recognized by TMC, a Global Media Company for Improving Customer Experience Technology

Drishti-soft Solutions, a Customer Interaction Management Software Provider Recognized by TMC, a Global Media Company for Improving Customer Experience Technology

  • 6th November 2014

-Drishti-soft Solutions, a leading provider of Customer Interaction Management and contact center solutions, announced ...

Garuda Indonesia Ends 2013 with an Operating Revenue of USD 3.72 Billion

Garuda Indonesia Ends 2013 with an Operating Revenue of USD 3.72 Billion

  • 11th February 2014

PT. Garuda Indonesia (Persero) Tbk. ("Garuda") (IDX:GIAA) ended 2013 by booking an Operating Revenue of USD 3,72 ...

Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence

Aspect Software in Deal to Acquire Voxeo; Expands Cloud, Multi-Channel Self-Service, IVR Product and Channel Presence

  • 17th July 2013

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, and ...

Merpati wins contact center Service Excellence Award

Merpati wins contact center Service Excellence Award

  • 9th March 2013

State-owned Merpati Nusantara Airlines (Merpati) has won the Contact Center Service Excellence Award 2013 of the Carre ...

NTT Com to Invest in DTSI, Leading Services Provider to IT-BPO Industry in Philippines

NTT Com to Invest in DTSI, Leading Services Provider to IT-BPO Industry in Philippines

  • 24th May 2012

-     NTT Communications Corporation (NTT Com) announced on May 24 that it has reached a basic ...

Mythbusters: Outsourcing Is Not A Quick Fix for A Cost Reduction

Mythbusters: Outsourcing Is Not A Quick Fix for A Cost Reduction

  • 18th January 2012

-     Liam Ward, Senior Manager, Business Transformation for ING Life Japan, gave his take on ...

Two billion text messages expected to be sent during Lebaran

Two billion text messages expected to be sent during Lebaran

  • 28th August 2011

The Ministry of Communication and Information predicts two billion text messages will be sent one day before and one ...

NTT Com to Expand Unified Communications Services for Arcstar Global IP-VPN

NTT Com to Expand Unified Communications Services for Arcstar Global IP-VPN

  • 30th May 2011

-     NTT Communications Corporation (NTT Com) announced on May 30 that its Arcstar(TM) Unified ...