#contact center

Collection of contact center news, found 50 news.

Merpati wins contact center Service Excellence Award

Merpati wins contact center Service Excellence Award

  • 9th March 2013

State-owned Merpati Nusantara Airlines (Merpati) has won the Contact Center Service Excellence Award 2013 of the Carre ...

NTT Com to Invest in DTSI, Leading Services Provider to IT-BPO Industry in Philippines

NTT Com to Invest in DTSI, Leading Services Provider to IT-BPO Industry in Philippines

  • 24th May 2012

-     NTT Communications Corporation (NTT Com) announced on May 24 that it has reached a basic ...

Mythbusters: Outsourcing Is Not A Quick Fix for A Cost Reduction

Mythbusters: Outsourcing Is Not A Quick Fix for A Cost Reduction

  • 18th January 2012

-     Liam Ward, Senior Manager, Business Transformation for ING Life Japan, gave his take on ...

Two billion text messages expected to be sent during Lebaran

Two billion text messages expected to be sent during Lebaran

  • 28th August 2011

The Ministry of Communication and Information predicts two billion text messages will be sent one day before and one ...

NTT Com to Expand Unified Communications Services for Arcstar Global IP-VPN

NTT Com to Expand Unified Communications Services for Arcstar Global IP-VPN

  • 30th May 2011

-     NTT Communications Corporation (NTT Com) announced on May 30 that its Arcstar(TM) Unified ...