Indonesia must strengthen quality of digital services: WB

Indonesia must strengthen quality of digital services: WB

A screenshot of senior World Bank economist Sailesh Tiwari presenting the World Bank Indonesia Digital Report, virtually, in Jakarta on Thursday (July 29, 2021). (ANTARA/Sanya Dinda)  

In the initial stage, there are two initiatives to strengthen the quality of digital services, namely the initiative for national digital identity for all economic players and digital transformation approaches for all government institutions.
Jakarta (ANTARA) - The Indonesian government must continue to strengthen the quality of digital services, in pursuit of an inclusive digital future for the entire nation, World Bank senior economist Sailesh Tiwari has said.  

"In the initial stage, there are two initiatives to strengthen the quality of digital services, namely the initiative for national digital identity for all economic players and digital transformation approaches for all government institutions," he said while delivering the World Bank Indonesia Digital Report virtually in Jakarta on Thursday.

 

Amid the COVID-19 pandemic, the government can innovate through the initiative of processing national identity data digitally, he said. This process will make it easier for the government to distribute health facilities and social protection assistance to the public, he elaborated.

 

"Digital technology is very useful to distribute social assistance in a more responsive way and provide social protection services and these all help identify the identities of beneficiaries," Tiwari said.


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However, when identity data is processed digitally, the government must ensure that public privacy is not violated, he added. The protection of data must also be increased in order to strengthen public confidence in digital transactions, he advised.

 

"A lack of confidence in digital transactions and late adoption of the digital payment process poses another challenge. And most people using e-commerce still rely on COD (cash on delivery)," Tiwari pointed out.

 

A bill on private data protection, if enacted as law, may serve as a reference for the government to ensure the security and accountability of private data collection, its use and development, he said. Once the bill is passed as law, the government can also start formulating aspects related to data owners' rights, he added.

 

"In addition, one of the important features to ensure credibility and legal powers is surveillance by an independent institution," he suggested.


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