BNI is ready to jump higherJakarta (ANTARA) - State-run lender PT Bank Negara Indonesia (BNI) won accolades at the 19th Banking Service Excellence Awards 2022 by ranking 1st Overall in E-Banking and 1st in Phone Banking in the national banking industry.
The awards were handed over to BNI, as it was considered to be the most successful in shifting from conventional to digital services and making a giant leap forward in the development of e-banking networks.
"BNI will continue to maximize front-end services with the support of reliable IT infrastructure. BNI also continues to expand synergies with various ecosystems to increase the interest and loyalty of the Indonesian people in (conducting) transactions," BNI Director of Services and Networks Ronny Venir stated here on Friday.
Venir remarked that BNI is proactive in increasing service capacity and capabilities in developing digital solutions for customers.
"Customer satisfaction is BNI's passion to always provide the best service, always be present in the customers' life with features, convenience, and many value-added financial solutions. BNI is ready to jump higher," he stated.
According to Venir, customers can enjoy e-banking services via the BNI Mobile Banking Super App Ecosystem.
"We are also proud that BNI Mobile Banking is also ranked 1st in the Mobile Banking Application on the Google Play Store," Venir stated.
BNI has established partnerships with more than four thousand Application Programming Interface (API) partners, with a total of 443 services.
BNI API Open Banking is one of BNI's champion digital service products in addition to BNI Mobile Banking, BNI Direct, and BNI Xpora.
In providing financial services in remote areas, BNI continuously enhances the branchless banking services or BNI Agen46 agents.
"The number of bank agents has reached more than 150 thousand to help reach the segment of society that has not been served by formal financial institutions. The transaction value of BNIAgen46 has reached Rp18.6 trillion," Venir explained.
Related news: BNI offers digital business solutions at 2022 Java Jazz Festival
Related news: BNI plans digital banking service to help MSMEs enter global market
Translator: Sanya S, Kenzu T
Editor: Suharto
Copyright © ANTARA 2022
