"The hajj pilgrims' satisfaction index reached 88.46. In general, if it is above 85, it is categorized as very satisfactory," BPS Head Amalia Adininggar Widyasanti said here on Wednesday.
This was conveyed by Widyasanti during a public discussion and the release of the 2025 hajj pilgrims' satisfaction survey, organized together with the Ministry of Religious Affairs.
She said the survey used self-enumeration questionnaires with a sample of 14,400 hajj pilgrims.
Apart from that, interviews and observations were also carried out to collect qualitative data to enrich the information obtained, as well as to monitor the facilities and services provided to the pilgrims.
The assessments targeted several aspects of services provided, such as hajj officers, food, hotels, and transportation.
She noted that all hajj services have reached the very satisfactory category, though for services in Makkah, the result experienced a decline compared to the previous year.
"It was due to the implementation of the multi-syarikah system, which caused pilgrims to be separated from their groups," she noted.
On that occasion, Religious Affairs Minister Nasaruddin Umar stated that the achievement is beyond a number, but a reflection of pilgrims' recognition for the hard work of hajj officers.
He further said that this year's edition is the last hajj pilgrims' satisfaction survey carried out by the Ministry of Religious Affairs in its capacity as the organizer of the hajj pilgrimage, since the hajj organizer role will be held by the newly established Ministry of Hajj and Umrah.
"The 88.46 score is a strong foundation, the best legacy that we handed over to continue building better hajj services," Umar remarked.
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Translator: Asep Firmansyah, Raka Adji
Editor: Primayanti
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